Shipping & Returns
How long does it take to receive my order?
We produce each rug to order and then go through our rigorous inspection process for quality control. Once the processing is finished, you can expect your order to ship out within two weeks. Usually, most orders will typically go through our manufacturing & quality control process within two weeks.
Can I track my order?
Of course. For nearly all of our orders, we use and ship through UPS. We always try our very best to provide a tracking number as soon as your order is processed and sent for shipping.
Can I make a return?
As of August 2020, we're offering a 60-Day In-Home Trial. If you're not happy for whatever motive, within 60 days of receiving your order, simply send it back to us for a full refund. No questions asked. You are responsible for the return shipping fees. Please email us at email@example.com for more information.
How much is shipping?
We are pleased to say we offer FREE SHIPPING to the lower 48 US states and Canada. Shipping to Alaska & Hawaii goes as follows (per rugs):
3x4 rug - $20.00 Flat Rate
4x5 rug - $25.00 Flat Rate
2x8 rug - $30.00 Flat Rate
5x8 rug - $45.00 Flat Rate
8ft Round - $35.00 Flate Rate
Do you ship internationally or to Hawaii or Alaska?
Yes. We ship everywhere. However, if you're placing an order from outside of the lower 48 US, Alaska, Hawaii, or Canada, please email firstname.lastname@example.org and provide your shipping address before you place your order. One of our team members would be happy to give you a quote. We're incredibly flexible, and we'd love to earn your business.